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"Quite the conundrum

@krussell

"I wonder if these outsourced call centres are KPI'd on total call time. This would explain how...

"Working from home has NOTHING to do with call drop outs. It has literally never happened to me

@krussell

"It has gotten so bad that I dread having to call the ATO these past few years as it is like playing...

"The clients on behalf whom we are acting should be educated about doing more for themselves. How...

@krussell

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AFSA outlines Vulnerability Strategy for 2025-28