Regulation

Tax Ombudsman kicks off review into OSfA

The review will explore improvements to Online Services for Agents and Practice Mail following significant concerns...

16 March 2026 • By Miranda Brownlee

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Tax

Tax Ombudsman hands down GIC remission review findings

The Tax Ombudsman has handed down her review into the ATO’s GIC remission processes, revealing widespread taxpayer...

02 March 2026 • By Emma Partis

Business

Tax Ombudsman refreshes work plan for 2025–26

In the lead-up to Christmas and the New Year, the Tax Ombudsman has refreshed her 2025–26 Systemic Reviews Work Plan.

04 December 2025 • By Imogen Wilson

Tax

CPA backs Tax Ombudsman’s refreshed work plan

Following the release of the Tax Ombudsman’s 2026 work plan, CPA Australia is supporting its approach to the practical...

04 November 2025 • By Imogen Wilson

Tax

Accountants, industry bodies rally behind Tax Ombudsman's ATO service review

Following on from the release of the Tax Ombudsman’s review into the ATO’s tax agent service, industry members and...

21 October 2025 • By Imogen Wilson

Tax

NTAA offers feedback on Tax Ombudsman’s ATO GIC remission review

Drawing from its member feedback, the National Tax and Accountants’ Association has provided input on the Tax...

17 October 2025 • By Imogen Wilson

Tax

‘Overwhelmed, disappointed’: Tax Ombudsman slams ATO tax agent service

Tax agents are increasingly dissatisfied with the ATO, its poor service, and “strained relationships”, the Tax...

16 October 2025 • By Imogen Wilson

Tax

‘The hot topic’: Tax debt interest now under Ombudsman’s microscope

The Tax Ombudsman is kicking off its investigation into tax debt interest and is encouraging the community to weigh in...

15 September 2025 • By Imogen Wilson

Regulation

Human rights advocates welcome proposed Whistleblower Ombudsman

Last Wednesday, the government announced a new proposal to establish a Whistleblower Ombudsman in a bid to clarify and...

08 September 2025 • By Emma Partis

Regulation

Tax Ombudsman slams ATO letters for lack of ‘clarity, tone, empathy’

The Tax Ombudsman is calling on the Tax Office to improve the clarity and tone of the letters it sends to taxpayers.

21 July 2025 • By Imogen Wilson

Regulation

NSW Ombudsman slams Revenue NSW for blocking complaints

The NSW Ombudsman has put Revenue NSW on notice for blocking an individual from making a complaint to the Ombudsman...

09 July 2025 • By Imogen Wilson

Regulation

CPA calls on Tax Ombudsman to home in on ATO

The professional body is urging the Tax Ombudsman to analyse the ATO’s powers under section 167 of the Income Tax...

02 June 2025 • By Imogen Wilson

Regulation

CA ANZ outlines key priorities for Tax Ombudsman's 2025-26 work plan

The Tax Ombudsman must immediately review the ATO’s remission of GIC, client-agent linking, compromised accounts and...

28 May 2025 • By Imogen Wilson

Appointments

Former UK tax commissioner named next IGTO

Ruth Owen will replace outgoing tax ombudsman Karen Payne on 15 July.

25 June 2024 • By Christine Chen

Tax

Tax ombudsman launches probe into how ATO handles identity theft

The IGTO calls upon practitioners to detail their experiences of unauthorised access to the tax system.

15 December 2023 • By Philip King

Appointments

Government appoints the next Fair Work Ombudsman

The handover will occur once Sandra Parker completes her term on 14 July.

11 July 2023 • By Josh Needs

Business

Victorian ombudsman finds 12,000 businesses ‘unfairly denied’ COVID-19 grants

About 12,000 Victorian businesses could now be eligible for retrospective COVID-19 grants of up to $10,000 after the...

28 April 2021 • By John Buckley

Business

Fair Work Ombudsman’s surprise audit recovers $580,000 in unpaid wages

The Fair Work Ombudsman’s audit of Hobart’s “cheap eats” food precincts has found that 80 per cent of businesses had...

06 April 2021 • By John Buckley