Regulation

Joint bodies voice support for AFCA rule amendments

The professional bodies are welcoming proposed amendments to the AFCA rules as they attempt to “improve accountability...

24 June 2025 • By Imogen Wilson

more from tag

Appointments

AFCA bolsters board with 2 finance professionals

The pair bring a “breadth of skills and knowledge to their roles”, says the chair of the complaints body.

15 November 2023 • By Philip King

Regulation

AFCA chief blasts financial firms as complaints hit record high

Data shows complaints related to financial hardship and insurance handling dominated AFCA's reporting period.

28 July 2023 • By Christine Chen

Super

Advisers can be liable to pay for bad advice following AFCA ruling

A recent court ruling means SMSFs can apply for financial compensation due to bad advice.

27 July 2023 • By Keeli Cambourne

Appointments

AFCA recruits consumer advocate to board

The financial complaints body replaces an inaugural member with a lawyer and policy specialist.

01 May 2023 • By Philip King

Appointments

AFCA racks up $1bn in refunds, reappoints CEO

The financial complaints body says it has never been more needed with 100,000 issues this year alone.

14 April 2023 • By Philip King

Regulation

Insolvent financial firms put $692m of claims in limbo, AFCA reveals

The compensation scheme of last resort will be crucial for almost 5,000 complaints on hold due to company wind-ups.

05 April 2023 • By Philip King

Regulation

Flood-hit regions inundate AFCA with complaints about insurers

Delays, denials and disputes are running at four times the rate of the previous worst weather event, says complaints...

28 February 2023 • By Philip King

Super

Property still a big SMSF advice issue, says AFCA

One-stop shops encouraging SMSF property investment and borrowing still continue to account for a sizeable portion of...

31 October 2022 • By Josh Needs

Regulation

Flood victims lodge nearly 1,000 complaints with AFCA

The scale and intensity of the disaster remain front of mind for townspeople in northern NSW and South-East Queensland.

12 September 2022 • By Keeli Cambourne

Regulation

Lull in SME financial disputes could be temporary, AFCA warns

The impact of rising interest rates means the prospect of more complaints.

15 August 2022 • By Josh Needs

Super

AFCA reports significant drop in inappropriate advice claims

While superannuation complaints stayed steady over the 2021–22 financial year, those relating to inappropriate advice...

20 July 2022 • By Miranda Brownlee

Business

AFCA receives more than 70,000 financial complaints for 2020–21

More than 70,000 financial complaints were received over the last 12 months, down by 12 per cent compared with the...

06 July 2021 • By John Buckley

Appointments

AFCA reveals new chair

Professor John Pollaers has been confirmed as the new chair of the Australian Financial Complaints Authority.

18 May 2021 • By Jotham Lian

Business

Financial complaints ombudsman details COVID-19 disputes

Australia’s financial complaints regulator received more than 11,000 complaints related to COVID-19 since its pandemic...

11 March 2021 • By John Buckley