MYOB and Microsoft ANZ sign AI partnership

The partnership also establishes the AI Academy as an extension of MYOB’s AI Everyday program to enable teams to strengthen governance, security, and design, and to deploy and operate AI agents across MYOB products, platforms, and internal workflows.

The partnership’s first AI features and customer-facing experiences will be released in late 2026.

The software will be built on Microsoft’s AI, data, and cloud technologies, using Microsoft Foundry to deploy customer-facing AI, Copilot Studio to help employees create and deploy AI agents, and Agent 365 to provide governance for an agentic AI environment.

The partnership will also create “AI teammates” to increase process efficiency. MYOB employees will have access to these teammates for case and conversation summaries, triages, queues, and incidents, and to draft responses and updates across customer support, finance and engineering operations.

With these teammates, SME customers can create cash flow forecasts, establish compliance readiness, develop proactive insights and next-best actions within MYOB products.

And for mid-market customers, new AI features in the Acumatica platform embed AI directly into its cloud ERP platform to help develop contextual financial insights and automate finance workflows such as natural language queries and AI-assisted document processing. 

MYOB chief technology officer Simon Noonan said: “This partnership accelerates AI across our people, culture and operations while co-investing in the engineering talent building the next generation of technology.”

“Our vision is for MYOB to be the business hub for Australian and New Zealand businesses. The place where data, workflows and AI come together to help local businesses start, survive and succeed,” Noonan said.

“We’re building a platform that turns technology and innovation into new ways of doing business — reshaping the future, not just keeping up with it,” he added.

Microsoft ANZ area vice president Steven Miller said: “This partnership is about turning responsible AI into practical, everyday impact for MYOB customers, helping them reduce manual work, spot issues earlier, and make clearer decisions.”

“Importantly, it will support MYOB’s evolution as a Frontier Firm - continuously raising the bar by learning faster, acting with agility, embedding intelligence into how work gets done, and turning innovation into measurable customer impact,” Miller said.

“By lifting productivity for small and mid-sized businesses, we can help strengthen economic growth from the ground up across Australia and New Zealand.”