iscover ATO launches call verification app to protect against scammers
TechnologyThe new security feature in the ATO app allows users to confirm if a call from the ATO is genuine rather than from a scammer.
The ATO has launched a new in-app feature designed for shutting down scammers, with impersonation scams expected to spike again during tax time.
The verify call feature in the ATO app allows users to confirm, in real time, that they are speaking with the real ATO and not a fraudster, the ATO said.
The Tax Office is encouraging taxpayers to download the ATO app, which helps people manage their tax and super and register their device.
“Then, when taxpayers receive a call from someone claiming to be from the ATO, they simply need to open the ATO app, login and select the verify call option,” the Tax Office said.
“Within 30 seconds, a notification should confirm it is an ATO call. If it doesn’t appear, users should treat it as a scam call and hang up.”
The new app feature has been delivered as part of the ATO’s Counter Fraud Program and bolsters the ATO’s existing fraud controls in the app, which are designed to keep taxpayers’ accounts secure.
The ATO’s other fraud controls include real-time messages alerting taxpayers about changes made to their accounts and account locking, which prevents unauthorised access or fraudulent activity.
The Tax Office warned that it was continuing to see impersonation scams peak during tax time, with almost 7,500 ATO impersonation scams reported in July 2025 alone and has warned Australians to stay vigilant.
ATO assistant commissioner Anita Challen said the security measure means fraudsters will find it harder to pretend to impersonate the ATO, and Australians will have more control of their accounts and more certainty that they are dealing with the real Tax Office.
“Scammers are primed for the opportunity during tax time to try to take advantage of taxpayers who may be expecting communications from the ATO,” Challen said.
“When in doubt, stop and check, before responding or acting on a call or message claiming to be from the ATO.”
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Miranda Brownlee
Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.
Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates.
Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.
