iscoverAI and automation promise big gains for firms, but success depends on more than just tech.
AI & Automation in Practice: Lessons from RSM
14 September 2025
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3 minute read
What does digital transformation really look like inside a major accounting firm?
AI and automation are reshaping how firms operate, but moving from concept to implementation can be daunting. In this session, Rebecca Mihalic FCA (Director, businessDEPOT) sits down with Laurel Millar-Grey (Director, Digital Advisory, RSM Australia) to unpack how RSM has embedded AI and automation into their operations, and what smaller firms can learn from their journey.
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From building a digital roadmap to fostering cultural change, Laurel shares the practical lessons, frameworks, and pitfalls RSM navigated while scaling technology across a national network.
In this session, we’ll cover:
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How RSM built and governed its firm-wide digital strategy, and how smaller firms can create a lighter version.
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How to empower staff through “digital champions”, training and safe experimentation.
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The tools, processes, and success metrics that drive effective automation.
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How to evaluate AI responsibly and manage risk without stifling innovation.
Join us to discover how to turn digital ambition into sustained momentum, and leave with practical takeaways you can apply in your own firm.
Register now to learn from RSM’s digital playbook
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