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ATO splits IT contracts in search of reliability


The ATO will split its IT contracts into smaller bundles over the next three years as it looks to prioritise digital experience, including system performance and reliability.

By Jotham Lian 12 minute read

The Tax Office will evolve its approach to IT sourcing and split its IT contracts into smaller bundles to ensure the right specialist providers are engaged to provide a reliable and stable system to users, including tax agents.

“In line with the government’s IT procurement policy, we will split our IT contracts into smaller, more specifically targeted bundles,” said ATO chief information officer Ramez Katf.

“This allows us to reach a wider market of specialist providers for each service and ensure we’re engaging the right expertise.


“We expect to gradually approach the market for each bundle over the next three years, with exact timelines to be determined by a number of factors, including business priorities and the expiry of existing contracts.”

Mr Katf said the ATO is looking at the future products and services needed to deliver continuous improvement in the user experience, and ensuring the contracts which underpin them are fit for purpose.

“Our IT systems are a critical element in our mission to build trust and confidence in the tax and super systems,” he said.

“Australians expect online services to be available 24/7, as well as being easy-to-use and intuitive.

“We are committed to providing a contemporary, reliable and secure digital experience for all our users – from those who interact with us multiple times a day, to those who only interact with us once a year.”

The ATO’s latest annual report showed that the measurement of availability of its digital systems ranged from 99.67 per cent (ATO online) to 98.68 per cent (SBR2).

Yesterday, Mr Katf told Accountants Daily that the new tax agent portal-dubbed online services for agents- would be made publicly available from January 2019, with the ATO working hard to ensure a more resilient system.

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Jotham Lian

Jotham Lian


Jotham Lian is the editor of Accountants Daily, the leading source of breaking news, analysis and insight for Australian accounting professionals.

Before joining the team in 2017, Jotham wrote for a range of national mastheads including the Sydney Morning Herald, and Channel NewsAsia.

You can email Jotham at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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