iscover Accountants ‘should take lessons from other sectors’
TaxAccountants can learn a lot from other industries, says Rob Pillans, founder and principal consultant at Planet Consulting, and some of the examples are surprising.
Speaking on the latest Accountants Daily podcast he said Appliances Online, for instance, had identified two pain points when it comes to buying whitegoods.
“Firstly, how long is it going to take to get here? When your fridge breaks down … you don’t have a long time before everything goes off.
“And secondly, what do you do with the old one?
“Appliances Online have, I think, very brilliantly solved that.”
The lesson for accounting firms – when the work was more complex than an H&R Block return – went to turnaround time on jobs.
“Clients would love it if we could do this faster,” he said. “So I’m thinking now, who’s going to be the accounting firm to really ramp up the turnaround time?”
Philip King
Philip King is editor of Accountants Daily and SMSF Adviser, the leading sources of news, insight, and educational content for professionals in the accounting and SMSF sectors.
Philip joined the titles in March 2022 and brings extensive experience from a variety of roles at The Australian national broadsheet daily, most recently as motoring editor. His background also takes in spells on diverse consumer and trade magazines.
You can email Philip on: [email protected]
