Delivering the keynote address to the Tax Institute's 32nd National Convention yesterday, Commissioner Chris Jordan AO reflected on the year past, admitting that they only partly delivered their commitments from last year’s convention.
“As promised to you last year, we set about fixing the major irritants with the portal and Client Correspondence List,” Mr Jordan AO said.
“We began to implement the new Practitioner Lodgment Service, and developed additional online functionality available through practice management software. We also made good progress working with the profession to develop and test new online services for 2017.”
Unfortunately, due to the unprecedented system outages that have riddled the ATO since December 2016, it hasn’t been able to complete many of these developments.
“Up to 12 December, I was feeling very proud and pleased with the progress of transformation,” he said.
“However, and as you would appreciate, these further developments are on hold until we have stabilised the performance of our systems for Tax Time 2017 to match the service and experience of last year,” he said.
Mr Jordan AO said that currently, the ATO’s focus is on full remediation from the recent outages, readying for Tax Time 2017, and implementing other mandatory policy and legislation changes.
“I commit to you that we will be delivering on these enhancements, however today I cannot give a confirmed delivery date until we have finished the replan of our IT work program,” he said.
“So far we are on track. Hewlett Packard have confirmed they are confident that the SAN array has been stabilised, and will perform as required to handle the usual volumes and traffic of lodgment cycles.”
The ATO recently announced extra downtime over the next three months to complete additional system maintenance before tax time.