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BT to cease SMSF administration service


Following a strategic review of its SMSF services, BT has decided to cease offering its Panorama SMSF establishment and administration services, effective 23 December.

By Miranda Brownlee 9 minute read

In a client communication sent to advisers and seen by SMSF Adviser, BT said it has decided to simplify its current SMSF offers by terminating its Panorama SMSF establishment and administration services, effective 23 December 2021.

BT stated in the communication that the change is part of its simplification program, allowing it to focus on its core platform capabilities and its ongoing program of improvements.

It also noted that while its SMSF establishment and administration services are ceasing, advisers, clients and accountants would continue to be able to collaborate on the platform as they did before.

BT advised that applications that are in progress to set up an SMSF in conjunction with Panorama investments or BT CMA Saver account would need to be received and approved no later than 23 December 2021. Applications received after this date will not be processed.

All SMSF establishment applications received and approved by 23 December 2021 will continue to be supported by BT until the SMSF has been registered with the ATO and the member’s Panorama Investments or BT CMA Saver account becomes active.

While BT will continue to receive registration requests for its Panorama SMSF administration service up until 23 December, due to the service being terminated, BT stated it reserves the right to reject applications during this period.

SMSF Alliance principal David Busoli explained that with BT Panorama SMSF set to transfer its existing SMSF administration clients as they complete the 2021 accounts, advisers currently using the service for their clients would need to find a new provider soon.

Mr Busoli said while BT has already received its base SMSF administration fees for the six months to 30 December 2021, he has been advised that BT may refund these fees for SMSFs transferring to a new service provider.

BT will continue its administration service for existing clients until they have completed their SMSFs 30 June 2021 financial statements and lodged the corresponding tax return.

“Once lodged, we will facilitate the transition of administration services including all SMSF records to your new nominated service provider,” BT stated in its communication.

BT confirmed that SMSF professionals and SMSF clients are free to nominate any service provider they choose.

“However, to assist with a smooth transition and continuity of administration services, BT has held discussions with administration service provider, Heffron,” the wealth management firm stated.

“Heffron has agreed to honour all existing fees, including discounts where relevant, for administration, audit and company administration for the 2021-22 FY and 2022-23 FY.”

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Miranda Brownlee

Miranda Brownlee


Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.

Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates.
Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.

You can email Miranda on:miranda.brownlee@momentummedia.com.au

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