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CA ANZ issues mea culpa over exam hiccup


A connectivity issue has left one in 10 Chartered Accountants Australia and New Zealand candidates unable to complete their online tax exam.

by Jotham Lian2 minute read

CA ANZ has now moved to apply for special consideration to all candidates for its TAXAU120 exam after its remote exam provider, ProctorU, experienced a momentary connectivity issue with its server last Wednesday.

According to CA ANZ, over 90 per cent of candidates were able to reconnect and complete the exam.

“On behalf of CA ANZ, I sincerely apologise for the experience that you had with your online exam yesterday. This was not the experience we were working towards for you and we know that this situation has been distressing for you,” said CA ANZ interim chief executive Simon Hann in an open letter to candidates last Thursday.

“I want to assure you that CA ANZ is doing everything it can to achieve the best possible outcome for you that recognises the work that you have done, and the skills and knowledge that you have acquired this term.

“Again, I apologise on behalf of CA ANZ for not being able to provide you with a high-quality exam experience.”

A total of 2,497 candidates from 10 countries participated in CA ANZ’s online exams last week, and comes after the professional bodies moved their program examinations to an online environment in response to COVID-19.

CA ANZ had anticipated that 8,500 candidates would have been affected by the move to take its Term 1 exams for TAXAU, TAXNZ, AAA, and Capstone modules to an online format, with the association offering options to defer their exam date or withdraw their enrolment with no financial or academic penalty.

A spokesperson for CA ANZ said it had been working closely with ProctorU to put in place “further measures to mitigate server connection issues” for future exams.

CPA Australia had also kicked off its first online exams for Semester 1 last Friday, with a spokesperson noting that candidates had yet to report any issues with its new system.

CA ANZ issues mea culpa over exam hiccup
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Jotham Lian

Jotham Lian


Jotham Lian is the editor of Accountants Daily, the leading source of breaking news, analysis and insight for Australian accounting professionals.

Before joining the team in 2017, Jotham wrote for a range of national mastheads including the Sydney Morning Herald, and Channel NewsAsia.

You can email Jotham at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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