The average age of the employees across H&R Block is now 46 years of age, with 19 per cent over 60 years of age – and six employees over 80 years of age.
H&R Block managing director, Brodie Dixon said the firm is keen to employ more older Australians as he believes they suit the type of work conducted by the tax accounting network.
“We are keen to employ older Australians who are experienced in accounting as they are often more fastidious with details and discovering the maximum deductions for our more than 750,000 customers.
“We find that most of the older workers that we hire into tax accounting as a 'second career', often in semi-retirement, are really motivated to come back to assist their clients year after year.
“Many of our older workers, particularly those with a background in service industries, have a really strong client service ethic which sees them take responsibility for the overall client experience and ownership in solving any issues. We also find that older workers excel at the attention to detail and methodical precision that is required to become an expert tax consultant.”
Another advantage of older workers, according to Mr Dixon, is that they often have had much more life experience with taxation matters that can make it easier to relate to our clients circumstances.
“They are more likely to have personally experienced investments, whether in the form of rental properties, shares and managed funds, and their knowledge of the superannuation system is often second to none,” he said.
“They are also more likely to have had dealings with government departments, such as Centrelink, and have a deep understanding of benefit entitlements and their tax implications – which is based in practical experience as much as theoretical knowledge.”