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Help your clients get paid and earn while you do it
15 August 2025
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5 minute read
Helping clients get paid is one of the most practical and high-impact ways accountants and bookkeepers can improve small business cash flow. Yet many firms overlook this part of the process, focusing instead on reporting, forecasting, and compliance.
Anthony from Amplify11 approached it differently.
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He started the firm during COVID to support Australia’s creative professionals, including musicians, filmmakers, agencies, and artists. What began as helping friends and colleagues understand grants and JobKeeper rules quickly evolved into a fully fledged practice with more than 100 recurring clients.
But as Amplify11 grew, so did the frustration around payments. Clients were often paying late, using manual bank transfers that required copying BSBs and entering reference numbers. The process was clunky and error-prone. It also created tension around follow-ups and left the business with unpredictable cash flow.
He realised that without a proper system for collecting payments, his firm and his clients were carrying unnecessary risk.
This is a familiar problem. Many clients have strong revenue and decent systems, but they still rely on outdated payment processes. Invoices go out and payments are left up to the customer to remember. Some pay on time, some pay late, and others require chasing. The result is inconsistent cash flow and lost time for both the advisor and the client.
Anthony discovered Pinch while browsing the Xero App Store. It stood out because it connected directly to Xero, offered local Australian support, and was built to automate collections without disrupting existing workflows.
He implemented Pinch across all of Amplify11’s clients. Invoices are now issued on the first of each month, and payments are collected the next day through pre-approved direct debit. If a payment fails, Pinch handles the retry process and client notifications automatically.
Anthony no longer spends time chasing money, and the firm no longer needs to manage accounts receivable internally.
“Amplify11 doesn’t have any accounts receivable department because we don’t need one,” he says. “Pinch is taking care of all that. It works. It never breaks.”
The change has not just improved internal processes. It has also helped clients see what a clean, reliable billing system looks like. Many now ask how they can adopt the same approach in their own businesses.
For accountants and bookkeepers, helping clients implement better payment systems is an opportunity to create lasting operational value. It reduces debtor days, removes stress, and improves cash flow without adding complexity.
Pinch connects directly with Xero, QuickBooks, and MYOB. It allows clients to accept card and direct debit payments, set up recurring billing, and reconcile everything automatically. Payment details can be stored securely for future use, and the platform handles failed payments without manual follow-up.
To support advisors, Pinch also offers a Partner Program. It includes a dedicated portal to manage client accounts, onboarding and marketing support, and referral revenue for firms that introduce clients to the platform. You do not need to be a Pinch customer to join.
Anthony now shares Amplify11’s experience with other firms and clients to show what is possible when payments are set up properly. It is a small change that makes a significant difference.
Learn more or become a Pinch Partner.
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