NetSuite on Tuesday announced the expansion of its BPO partner program to include a partnership with mid-tier business advisory and accounting firm PKF.
The program offers businesses which provide business process outsourcing (BPO) or business process as a service (BPaaS) with a unified cloud-based service with built-in enterprise resource planning, e-commerce and customer relationship management solutions that they can extend to their clients.
Anthony Sullivan, who heads PKF’s digital team, said the firm will use the partnership to build upon the BPO services it offers its clients at scale.
“The NetSuite BPO program will help us deliver a quality service through a proven, standardised process,” Mr Sullivan said.
“Our clients will be able to take advantage of a scalable model and fast deployment times. We will be able to offer our services to additional companies, previously not possible.”
The partnership announcement was made off the back of a host of feature updates, revealed by Oracle NetSuite EVP Evan Goldberg on Tuesday, across finance automation and automated inventory management.
NetSuite will now offer centralised purchasing and billing to its users; bank feeds — a feature that will simplify reconciliation tasks and automate financial data imports from banks globally; simplified email approvals; as well as updated features that will allow users to manage webstore pages in different languages, add blog posts, improve SEO, and track real-time analytics.
The cloud software giant also announced Pack Station, an interface that will automatically group orders with the same shipping routes together, and Warehouse Management System, which simplifies warehouse operations related to cart packing and label printing.
“All organisations have gone through seismic changes and while obstacles remain, opportunities are growing,” Mr Goldberg said. “We want to give our customers the tools needed to embrace these opportunities with confidence and optimism.
“The latest updates to the NetSuite platform enhance the financial, inventory management, automation, and analytics capabilities so that our customers can maximise operational performance and accelerate growth.”
John Buckley is a journalist at Accountants Daily.
Before joining the team in 2021, John worked at The Sydney Morning Herald. His reporting has featured in a range of outlets including The Washington Post, The Age, and The Saturday Paper.