Why emotional intelligence is more important than the numbers

In this episode of Accountants Daily Insider, Director of Prime Partners Laela Hansen joins Katarina to discuss why as an accountant people skills and keeping your clients calm are imperative.

Laela will unpack why you should focus on listening to your client rather than proving your credentials, why you shouldn’t buy into the urgency of a stressed client and offers advice for those wanting to start their own accounting firm.

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Todd Stevens

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