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1 in 2 BAS agents utilising myGovID as deadline draws near

Bookkeepers have been reminded to make the move to myGovID, with just under a month to go before AUSKey is retired.

Bookkeeper Reporter 27 February 2020
— 1 minute read

BAS agents are currently the leading practitioner group when it comes to using myGovID to access the ATO’s Online services environment, with 46 per cent of all BAS agents now using the new digital identity to log in.


In contrast, just 20 per cent of tax agents are using myGovID to log in to Online services for agents.

With myGovID and Relationship Authorisation Manager (RAM) to replace AUSkey and Manage ABN Connections after 27 March, the ATO has now issued a reminder for practitioners to make the move now to ensure minimum disruption ahead of the deadline.

ATO assistant commissioner Colin Walker had previously called on agents to make the transition in February and early March, when support lines, including the myGovID hotline and tax agent fast key line, have relatively short wait times.

The myGovID hotline is currently averaging around a 90-second wait time, while the tax agent phone line is averaging around 15 seconds.

“Don’t wait until the end of March; there will be a lot of others trying to do things of that nature — get in early, prepare, do the training, read all the material and things will be a lot better,” Mr Walker told Accountants Daily.

“We will continue to work through with the field force and the outbound telephony. We will continue to watch that and talk to the professional associations about whether we need to expand that to have a system for people who are unable to solve the problems with the hotline, and we might need to build something else for that.”

Hear more about myGovID, directly from the ATO, in our upcoming webcast on 10 March at 11am AEDT. More details available here.

1 in 2 BAS agents utilising myGovID as deadline draws near
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