Infosys’ Digital Outlook Banking Industry report found 57 per cent of the 113 senior bank staff surveyed plan to invest money into robo-advice services.
Further, the survey found 29 per cent of the participating banks are already investing into robo-advice, with the remaining 14 per cent saying they were investigating the trend.
None of the participating bank staff said they would not be investing in, or investigating, robo-advice services.
Despite this, the report also found only 19 per cent of respondents believed robo-advice would have the most positive impact on their business in the next three years, placing it 13th out of the 16 trends covered in the report.
Infosys’ research found the most commonly listed trend to have a positive impact over the next three years was use of data analytics to deepen product personalisation, followed by open banking, and paperless trading.
This news follows a statement from the ATO late last week, suggesting claims made by robo-advisers to accountants might be misleading.
In a website update, the tax office said that accountants who don’t operate under an Australian financial service licence (AFSL) are limited in how they can refer a client to an automated advice provider.
“Some robo-advice services may suggest that unlicensed accountants who refer clients to a robo-adviser won’t be providing a financial service; however, this may not always be correct,” the ATO warned.
"But they can’t guide you through the process or endorse any advice provided by the robo-adviser,” the ATO clarified.
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