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Transaction requests glitch strikes at ATO


The ATO has identified an issue regarding contribution transaction requests within its Small Business Superannuation Clearing House.

By Reporter 8 minute read

The Tax Office has put out an alert noting that it has identified an issue where some SBSCH contribution transaction request (CTR) messages since 2 January 2019 did not reach gateway service addresses.

The impacted CTR’s have commenced being reissued.

“If able, you should hold onto payments until you receive the associated messages. If you can’t hold payments, you should follow your normal processes,” the ATO said in the online alert.


The issue follows the transition of the SBSCH system from the Department of Human Services to the ATO’s online services last year, which saw a number of teething issues, including delays to processing and crediting of payments.

The issue brought about significant angst for tax agents and BAS agents, leading the Fair Work Ombudsman to provide reassurance that it would not be taking any action on unpaid super as long as it was paid into the SBSCH.

In August last year, the Tax Office revealed some common errors, such as incorrect details, which increases the possibility that a super fund will reject the payment.

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