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The Tax Office will be sending SMS text messages to clients who provided incorrect bank account details in their tax return over the next few weeks.
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ATO to contact clients over bank details
26 October 2018
•
9 minute read
From 5 to 23 November 2018, the ATO will send SMS text messages to your clients if incorrect bank account details were included in their tax return and they are entitled to a refund.
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Tax agents will receive an email list of clients who have been contacted for their information, with no action needed to be taken.
The text message will contain information telling clients that their refund cannot be processed due to incorrect bank account details and that they are required to phone the ATO to correct the details.
Clients who contact the Tax Office and provide correct details within seven days will be issued their refund electronically. On the flipside, clients who do not will be sent a cheque.
The ATO notice comes after increasing reports of new tax scams, including a recent scam involving fraudsters impersonating registered tax agents.
The ATO has asked that tax agents to reach out to clients to inform them that the Tax Office would never demand immediate payments; threaten them with arrest; and request payment by unusual means such as iTunes vouchers, store gift cards or Bitcoin cryptocurrency.
Scams are among the core issues affecting taxpayers and small business clients in 2018, with the ACCC revealing that $2.3 million in scams were reported as of August this year.
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