You have 0 free articles left this month.
Register for a free account to access unlimited free content.
accountants daily logo

ATO defends tax gap report as 500 agents circled


In defence of its major tax gap report, the ATO has revealed more about its methodology and findings, while pushing on with its with compliance action concerning hundreds of agents.

By Jotham Lian 12 minute read

Speaking on an ATO’s tax professionals webcast, deputy commissioner Alison Lendon said the tax office decided to publish the findings of its individuals not in business tax gap report, based off 858 reviews over two income years, before its targeted four-year 2,000 sample review because it was confident of the results.

“We felt that we had the confidence in the results and we should share those and it is considered to be best practice for revenue administrations across the world to do estimations of tax gap and because we felt quite confident now, we wanted to share the information,” said Ms Lendon.

Further, UNSW Business School Professor of Taxation Neil Warren, who sits on the ATO’s independent expert panel, said it was not realistic to have 100 per cent confidence in the results, but was an important step in establishing a starting point.


“People say 800 doesn't represent 10 billion, the answer is well 1,500 people in a survey of how you're going to vote doesn't represent the population either but we have to start somewhere and we have to learn, we have to have some indicator,” said Mr Warren.

“You can't have 100 per cent confidence and that's where you draw the line in the sand.

“Like all surveys, you have confidence interval, there is a degree of risk invariability in that frame but look we need to share this information because it is bigger than us talking about this amongst ourselves. If we're seeing something that is eroding confidence amongst agents and taxpayers, we need to out this into the broader community and have that discussion.”

500 agents of concern

The ATO has classified tax agents into three groups — one, those who are “examples of the profession” and have the right processes and checks in place; two, agents who are making “avoidable mistakes”; and lastly, a small number of 500 tax agents who fail to go by the law.

According to ATO assistant commissioner Adam Kendrick, 150 of the 500 have already been informed that they are on the ATO’s radar, with the remaining 350 set to be contacted over the next 12 months.

“We've just written to another 50 just recently to tell them that from what our data is telling us, they are sitting in that category and we did that before tax time started because we wanted to give them the opportunity to look at their practices and make those changes,” said Mr Kendrick.

“We are hoping as we work our way through those on the bottom end, we will start seeing some behavioural change in the marketplace.”

‘Not premium work’

Chartered Accountants Australia and New Zealand tax leader Michael Croker said the results were surprising to the professional body and warned that it was important for the ATO’s messaging to be handled carefully.

“We have to remember that we have a statutory monopoly as tax agents to charge a fee for the preparation of tax returns and it is important as a profession we are seen in the community to be doing the right thing,” said Mr Croker.

“It is not premium work for many tax agents and they struggle to make a profit out of these Form I returns and they want to get them done quickly, efficiently, correctly, and we need to make sure we cater for them in the modern world.

“Remember, this is not the main game for your practice, the main game is to build relationships with your clients. Errors picked up during an ATO audit can muck up a professional relationship and detract from your ability to provide what I would regard as the key service offerings to your client, which is about their prosperity and helping them with their life goals.”

This email address is being protected from spambots. You need JavaScript enabled to view it. 

Jotham Lian

Jotham Lian


Jotham Lian is the editor of Accountants Daily, the leading source of breaking news, analysis and insight for Australian accounting professionals.

Before joining the team in 2017, Jotham wrote for a range of national mastheads including the Sydney Morning Herald, and Channel NewsAsia.

You can email Jotham at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

You are not authorised to post comments.

Comments will undergo moderation before they get published.

accountants daily logo Newsletter

Receive breaking news directly to your inbox each day.