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The high-tech, low-touch path to improving customer value

Promoted by MYOB Australia

Accountancy firms are using automation to save time, increase growth, improve accuracy and promote themselves better.

Sponsored Features MYOB Australia 20 October 2021
— 2 minute read

Automation has already had a significant impact on the accounting profession, and the speed of change is likely to further pick up pace. It involves using software to streamline essential finance, accounting and marketing tasks, without the need for human input or intervention. This could include anything from accounts reconciliation and updating financial records to creating financial statements and promoting advisory services on social media or via email.

Firms that embrace the possibilities will benefit from improved efficiency and a better bottom line. Introducing efficient processes will free up valuable time spent on repetitive, lower-value tasks, thereby allowing practitioners to pursue higher-value advisory work. 

Time savings

When manual data-entry tasks are automated, time savings can be significant. It means that more can be done with less and efforts can be focused elsewhere – potentially on attracting higher-value clients. 

If a certain accounting task suddenly takes a fraction of the time it used to take, the flow-on effects can be dramatic. Clients are thrilled when they get a response sooner than expected and, nowadays, customer service is what differentiates one firm from another.

Higher growth

A firm that clings to manual processes and procedures is doomed to stagnate. Employees passing around Excel spreadsheets is unnecessarily time-consuming. Similarly, manual approvals that require sign-off from busy senior members of a team can eat into time that could be better spent on new projects. It underwhelms clients, too. 

By automating something such as credit control, debtor tracking can be streamlined and the time spent on sending out chase-up emails is slashed to virtually zero.

Improved accuracy
When set up correctly, automation eliminates human error from data-entry transcription. Not only can accounting practitioners breathe easy, they no longer need to wade through accounting nightmares resulting from even a small mistake. 

Moreover, the data can be obtained in real-time, which means the insights derived from it are more valuable. Manual financial-admin processes such as bookkeeping can be automated using smart scanning. This improves productivity without comprising accuracy, thereby allowing a firm to increase the number of clients each team member assists.

Expanded marketing activities 

It isn’t only traditional accounting processes that can be automated: marketing can be, too. 

Digital marketing tools such as Hootsuite and HubSpot can be used as a time-effective means of promoting your firm to both ‘bread and butter’ clients and high-value ones, through lead generation and long-term brand awareness campaigns. 

Such campaigns can be published on social media channels at scheduled times, rather than having a dedicated person manually loading all the campaign elements. This can free up time for determining who the intended audience will be, and what share of the business they should comprise.

Do you need to look at your accounting practice with fresh eyes? Our specialist team at MYOB are here to help. Click here for further information and business resources.

The high-tech, low-touch path to improving customer value
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