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‘PDF is not e-invoicing’: ATO explains new payment experience


The ATO is currently working on rolling out e-invoicing for Australian businesses, with the marketed benefits of cost savings and shorter payment times. But what does it all mean for accountants and their clients?

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E-invoicing is set to roll out over 2020, with the federal government recently announcing that agencies capable of receiving e-invoices will start paying e-invoices up to $1 million in value within five days or pay interest on any late payments.

Speaking to Accountants Daily, ATO deputy commissioner John Dardo said e-invoicing was not be mistaken with PDF invoices.

“The current experience is where you go into your software, you generate an invoice from the software, but when you want to send it, there are only a few options to send it — print and mail, fax, or attach to an email with a PDF,” Mr Dardo explained.

“This means when it gets to the other side, the person has to usually key it. They have to get it, they have to key it. The business owner has to figure out what the address is, and when it gets to the other side, they have to key it and they’ve got to find a way to get it back to the owner, either by fax, PDF or post.

“Thats just old world and not digital. People call it electronic, but I dont think it is; it is primitive.”

Instead, e-invoicing promises to send the digital invoice directly to a customer’s software, even if the buyer and supplier are using different software, preventing a number of potential errors, including manual data entry errors or fake invoices.

“The end state that we want here is that when a business owner generates an invoice, they are able to send it to their destination without knowing the address, and that they just need to know the other persons business, their ABN,” Mr Dardo said.

“When it gets to the destination, it comes in digitally and does not need to be rekeyed, and when they want to send something back, they can send it without needing to know the address, and whatever they send back comes in digitally without needing to be rekeyed.”

Research from Deloitte Access Economics has found that e-invoicing could result in economy-wide benefits of up to $28 billion over 10 years.

These benefits include faster payment times, leading to improved cash flow, as well as cost savings from cheaper processing costs and fewer errors.

For example, it has been estimated to cost businesses $30.87 to process a paper invoice, $27.67 for a PDF invoice, but only $9.18 to process an e-invoice.

Where we are now

Late last month, the ATO was established as the Australian PEPPOL Authority, an e-invoicing framework being used in 34 countries globally.

The announcement signals the move to the next implementation phase for the Tax Office, setting up “access points” for software providers to use.

For tax professionals, Mr Dardo believes there’s still time to get up to speed before advising clients.

“When I think of the adoption pathway for e-invoicing, the first thing we need to do is to get the law and we got that; the second thing was to get the PEPPOL authority and we’ve now got that; and the third thing we need to do is to get the access points set up,” he said.

“Access points are the people that will do the translation and will also be able to do the directory — they will know the digital address destination.

“Those access points are largely being built by private sector with a couple of government sector ones. We already have applicants applying to be access points, and in the next month or so, we will announce access points and thats the third implementation phase.

“Businesses cant do anything until they are up and running.

“The next implementation phase is the software developers actually using the access points — the Xeros, the MYOBs to do that.

“Once that happens, then I think we are in a position to say, ‘Hey, make sure your software can do digital invoicing’.

“In most cases, a business shouldnt have to do anything or an additional option will appear on the menu instead of fax, email or paper, there will be an option to send a digital invoice — it should be as simple as that.”

Mr Dardo also hinted that e-invoicing will just be the first step in digitising the entire payment cycle.

“E-invoicing is what is in the public domain as the first announcement, but were not talking about e-invoicing here; were talking about the whole procure to pay cycle; e-invoicing is just the first deliverable because it was the easiest one,” Mr Dardo said.

“Were going to do purchase orders, remittances, were going to do the whole lot from beginning to end.”

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Jotham Lian

Jotham Lian


Jotham Lian is the editor of Accountants Daily, the leading source of breaking news, analysis and insight for Australian accounting professionals.

Before joining the team in 2017, Jotham wrote for a range of national mastheads including the Sydney Morning Herald, and Channel NewsAsia.

You can email Jotham at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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