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ATO cops criticism for seeking external debt collection help

The ATO has attracted criticism from a union official for issuing an expression of interest to private debt collection agencies.

News Katarina Taurian 10 November 2014
— 1 minute read

The ATO recently issued an expression of interest seeking responses from debt collection specialists, according to the Australian Government’s online tender system.


“The supply of debt management services forms part of a wider approach to the management of Commonwealth debts,” the tender stated.

“This request for EOI is not looking to limit such services to the provision of collecting current outstanding debts but extends to the provision of alternative collection strategies; strategies aimed at preventing future debt; additional strategies; and delivery of services at the national level.”

Since the tender was issued, Australian Services Union official Jeff Lapidos criticised the ATO’s approach to debt collection.

"You'd think after 100 years the tax office would know how to collect money it was owed,” he said, according to Fairfax reports.

Mr Lapidos expressed concern that private companies would not be covered by the Australian Public Service (APS) Commission’s code of conduct.

"Private debt collectors … can ring people up in the middle of the night and attempt to pressure them.”

Speaking to AccountantsDaily, the ATO said the referral of debts to agencies has become “an integral part of our debt collection strategies and complements internal debt collection activities”.

Also, despite the ATO having announced the value of collectable debt at the end of June 2014 was almost $19.5 billion, an increase of 10 per cent compared to the end of June 2013, the ATO said the request for tender was not linked to this increase.

ATO cops criticism for seeking external debt collection help
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